Contact information

CONTACT INFORMATION POLICY

1702 Collection & Co.
Last Updated: June 2026

CUSTOMER SUPPORT

At 1702 Collection & Co., we are committed to providing exceptional customer service and timely support.

For assistance regarding orders, shipping, products, or general inquiries, please contact us using the information below.

Email: office1702@yahoo.com

BUSINESS HOURS

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM EST

Closed:

Saturdays
Sundays
Major Holidays

Messages received outside business hours will be addressed during the next business day.

RESPONSE TIMES

We strive to respond within:

Email Inquiries: 24–48 business hours
Phone Calls: 24–48 business hours
Social Media Messages: 48–72 business hours

Response times may increase during sales, holidays, product launches, and high-volume periods.

ORDER STATUS REQUESTS

Customers are encouraged to review their order confirmation and tracking information before contacting support.

Please allow sufficient processing and shipping time before requesting order updates.

COMMUNICATION EXPECTATIONS

We are committed to maintaining a respectful and professional environment.

1702 Collection & Co. reserves the right to refuse service, discontinue communication, or cancel future transactions with individuals who engage in:

Harassment
Threatening behavior
Abusive language
Excessive or repetitive communications
Fraudulent activity
Chargeback abuse

SOCIAL MEDIA COMMUNICATION

Customer service inquiries submitted through social media platforms may experience delays.

For the fastest response, customers should contact us directly by email.